Effortless Support. Happy Customers.

Stress-Free Customer Support

At Microten Solutions, we make support simple and reliable for your members, providers, payers, and patients. Our team focuses on empathy, accuracy, and quick problem-solving, while keeping data secure. With every call, we aim for first-contact resolution, so you get smooth, stress-free service that keeps everyone cared for and connected.

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Precision and Care—Because It All Matters

In healthcare, every detail counts. You need customer support that’s precise and clinical but still warm and human. Getting this balance right means better care for patients—and a stronger, healthier business for you.

Care That Feels Personal

Good bedside manner isn’t just a nice touch—it’s key to keeping patients loyal and improving their health.

Privacy You Can’t Compromise

As healthcare technology grows, protecting patient privacy and following HIPAA rules is more important than ever.

Supporting Your Team Matters

Healthcare workers face high burnout, making it tough to keep staff. Growing and supporting your team is essential for lasting success.

Skip the Wait—Get Support Fast

Patients, providers, and members don’t want to be stuck waiting. They need quick, reliable help whenever they reach out. At Microten Solutions, we make fast, friendly customer service our priority. Our contact center is designed to deliver instant support, so everyone feels heard and cared for—right when they need it.

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Support Your Customers Anytime, Anywhere

We’re here to offer caring, flexible support that meets your members and patients wherever they are. With our help, you can ease their stress and give them the attention they deserve, without adding to your workload.

Caring Like Family

We genuinely care about people—that’s who we are. Our skilled brand specialists put your customers first, so they always feel safe and valued.

Fast Help When It Matters

We understand that health issues require immediate attention, so our goal is to resolve the majority of support requests during the very first call, significantly reducing wait times and improving overall patient satisfaction.

Benefits Made Easy

With years of experience in healthcare, we streamline benefits support for organizations of all sizes, ensuring your clients fully understand and maximize their plans while simplifying the entire process for everyone involved.

Insurance Experts You Can Trust

Our knowledgeable team handles everything from answering questions about coverage and co-pays to managing claims, enrollments, and pre-certifications, making insurance processes clear and straightforward for your clients and their employees.

Grow Your Healthcare Team Effortlessly

We act as a seamless extension of your team by handling customer interactions efficiently and resolving issues quickly, allowing your healthcare staff to concentrate on delivering quality care without distractions.

Privacy Is Our Promise

We prioritize the protection of all patient and member information by strictly adhering to HIPAA regulations and implementing advanced security protocols to ensure every piece of data remains safe and confidential.

Decades of Caring Support

With over 40 years of experience, we know healthcare is all about people. That’s why we focus on delivering kind, empathetic support that puts your customers first—every time.